Frequently Asked Questions

Services

KCI can provide a one-time complimentary site visit.  Please request a site visit from the sales rep.

Any additional site visits requested after the first one except for the set up and teardown will be an additional cost.

Category: Services

KCI has an in-house designer/drafter on hand to assist with all projects.  KCI provides these services at no additional costs.  If engineer seals or stamps are required for any drawings that is an additional cost.

Category: Services

The client is responsible for any site preparation and site restoration.  The site should be free and clear for delivery of the temporary facility.  Additionally, if there is a need for any structural or grade alterations it is the responsibility of the client prior to delivery.  The site should be level with no more than a six-inch slope from one end to the other.

Category: Services

Once a temporary facility has been set up and operational if you need to contact KCI with any issues, you should contact the project coordinator.  KCI has a dedicated project coordinator/customer service representative that will handle and monitor any issues or requests by clients during a lease.

Category: Services

KCI will deliver a facility that will have all electrical, plumbing, and gas connections internally.  It is the client’s responsibility to bring the power source, water source, and gas source to the facility and connect.  It is also the client’s responsibility to provide a waste source with a grease trap if required.  All utility costs during the lease are the responsibility of the client or end user.

Category: Services

Once the temporary facility has been turned on and tested by a KCI representative and turned over to the client, you will have 48 hours to report any defects or inefficiencies with the equipment or facility.

During the lease term you are responsible for all service and preventative maintenance of the equipment and facility unless you have entered into an optional agreement with KCI for service and/or preventative maintenance.

Most clients will use their current equipment repair company to service and maintain the equipment during their lease term.  It is important to keep up with the preventative maintenance and cleaning on all equipment to prevent any future service on equipment.

Category: Services

When a client is ready for the temporary kitchen facility to return to KCI they should schedule a teardown with the customer service rep.  All utilities should remain connected and the facility fully operational.  A KCI representative will arrive on site and test all equipment and the facility.  Then the representative will complete a walk-through and check-out with the client.

Once the facility has been checked the utilities must be removed from the facility.  A crew will unblock and remove the unit(s) from the site. Any site restoration is the client’s responsibility.

Category: Services
Tag: teardown

KCI outsources all transportation of the temporary facilities to a national trucking company.  It is important to schedule transportation well in advance to keep the delivery on time.  A driver will arrive at KCI and meet with the representative that will be on site and then takes the facility to the job site.  The KCI representative will then be at the job site to receive the facility from the driver.

It is important to have the site clear of any obstacles and prepared for the delivery of the facility prior to the arrival of the units.  Additional costs could incur if a driver is delayed.

Once the project is completed a driver will return to the job site to retrieve the facility and take it back to KCI.  Again, scheduling in advance and being prepared is important to avoid any additional costs.

Category: Services

When the temporary facility arrives on site KCI will have a crew on site to receive the unit(s).  Then the unit will be blocked and leveled into place where the unit will remain for the duration of the project. 

As the client is connecting the necessary utilities to the temporary facility, KCI representatives will be installing any necessary exhaust and make up fans and removing any shipping material and straps.

Once utilities are connected, KCI representative will turn on the facility and all equipment and complete a final testing.  The representative will then complete a walk-through with the client to verify the operations as well as complete any necessary training.

This amount of time to complete a set-up varies by the size of the temporary facility and the availability of utilities.

Category: Services